All you need to know about staying in your home

Here you’ll find useful information about your home, entertainment and staying connected.

Island tunes

Kick back and listen to music of your choice. The music is controlled via the Sonos app in your iPad. We have loaded Spotify & Sonos Radio on the app so you can search for your favourite playlists. Once you have clicked into the Sonos app, select the music note symbol from the menu bar at the bottom to choose your music source. To control where the music is playing, select the graph symbol on the menu bar at the bottom to link or unlink the speakers.

Outdoor cooking

The gas bottle for your Titan BBQ is underneath the main unit. Turn the dial on the top of the gas bottle so it opens. Then follow the instructions provided on the front of the BBQ. Please ensure you turn the gas off using the same dial on the top of the gas bottle when you’ve finished. Please clean the BBQ after use with the cleaning equipment provided under the BBQ.

    • Staying connected

      Although you’ve escaped to relax and unwind on our beautiful island, you may still want to get online and stay connected. See below for access details.

      Name of Network | 29 Motukaha

      Password | 12345678

    • Watch your fav series

      If you’re after a great film or series, you can sit back, relax, and enjoy our entertainment options. Netflix and TVNZ are logged in on the TV and are all ready to go. Feel free to log in to your personal accounts but be sure to log out.

    • Keeping cool, and cosy

      You can regulate the temperature of your stay with our cooling and heating system, using a remote. The remote is attached to the wall next to your air conditioning unit.

    Housekeeping info

    Washing machine & dryer  

    To use your washing machine, start by pressing the power button. Choose your setting by turning the big dial then press play. Use the same instructions for the dryer.  

    Iron & ironing board 

    An iron and ironing board is stored in the laundry for you to use during your stay. 


    We provide you with linen and soft towels for your stay. Please use the dedicated beach towels and keep the brown & stripy towels for indoor use only. 

    Hair dryer 

    You’ll find a hair dryer stored in the bathroom for you to use during your stay. 


    Our team will visit your property once every 7 days to do a full clean, linen and towel refresh.  

    First Aid Kits 

    Your first aid kits are located under the sink in the kitchen. 

    Septic System 

    All homes on Waiheke Island operate on a septic system. We ask that you please do not flush sanitary products, baby wipes, paper towels or anything other than toilet paper down the toilet. 


    Please note there are security cameras outside only at your stay.   

    Power outage 

    If a power outage occurs there are torches in your home. Please call your stay manager on 021 478 290 if a power outage occurs.  


    This property uses a rainwater tank; therefore, we ask to please be mindful when taking showers and leaving taps running. Our tap water is filtered and safe to drink. Emergency water can be found in the pantry cupboard. 

    Emergency plan 

    In the case of an emergency or if someone is in danger, please contact emergency services immediately by calling 111. If there is a fire, safely make your way to the assembly area located at the front gates of your property. 


    Smoking or vaping is not permitted inside the property at any time during your stay. 

    After hours assistance  

    During your stay, if you need any emergency assistance outside of our office hours of 8am – 4pm, Monday to Friday, please contact our lovely stay team on 021 478 290.  


    Waiheke Dental 

    Open Monday – Friday 

    For After Hours & Emergencies call Dr Mike on 027 4804 220 


    Waiheke Medical Centre 

    09 372 3111 

    Waiheke Oranga Urgent After Hours is Waiheke Islands provider for all urgent after-hours medical care. This service operates out of the Waiheke Medical Centre.